FAQs

About The Hallowell Center

Although we specialize in the treatment of ADHD, we have an expert staff of psychiatrists, psychologists, social workers and coaches who diagnose, evaluate and treat a broad spectrum of emotional and cognitive conditions. We have helped people challenged by anxiety, depression, bipolar disorder, developmental and learning disorders, eating disorders, OCD, post-traumatic stress disorder, and other conditions to lead happier, more productive lives. We have also helped people who find themselves at a point where they are just not satisfied with some aspect of their lives and are in need of expert, non-judgmental support, sometimes just for a very brief period.

We treat patients of all ages – from 4 to 90! Interestingly enough, many of our adult patients at The Hallowell Center are people who have never previously spoken to, or sought advice from, a professional in the mental health field to help them overcome their challenges.

Yes. The Hallowell Centers are “all-in-one” facilities (testing/treatment/medications). All of our evaluative, diagnostic and treatment services take place under one roof, at one convenient location.  Click HERE for a list of Hallowell Centers.

We usually keep a small supply of Dr. Hallowell’s books on hand at The Hallowell Center for sale.  Click HERE for a complete list of Dr. Hallowell’s books.  His books are also available at major bookstores and online web sites like Amazon.

Evaluations/Getting Started

Call The Hallowell Center and ask to speak with our New Patient Specialist, who will ask you some questions to help determine your specific needs and then schedule you to come in to meet with the appropriate Hallowell Center clinician for a formal intake session. At The Hallowell Center, all of our clinicians work together quite closely in a coordinated team approach, and it is possible that you will meet with more than one person during both the diagnostic and treatment phase.

If you have not already done so, we encourage you to visit the MEET OUR STAFF section of this web site and browse through the individual staff profiles. All of our professional staff shares an extraordinary commitment to, and passion for, their field of expertise, and you will find a wealth of valuable information contained in their profiles.

Because of the unique nature of each patient evaluation, it is hard to quote an exact figure. It really depends upon the number of diagnostic tests and sessions needed to effectively evaluate and diagnose a particular condition. New patients meet with a Hallowell Center clinician for a formal intake session. Based on the outcome of that session, we should be able to recommend a specific testing and diagnostic schedule and provide you with a more accurate cost estimate.

It’s as easy as picking up the phone. Dial 212-799-7777 and ask to speak with our New Patient Specialist (there is no charge for this initial phone interview). During the phone interview, the New Patient Specialist will ask you some questions to determine your specific needs and concerns and then, if indicated, schedule an appointment for you to come in to The Hallowell Center to meet with one of our clinicians for a formal intake session. This is the first step in the evaluation process.

The Hallowell Center offers several different types of evaluations, depending on your individual needs. All evaluations begin with an in-person, formal initial consultation or intake session conducted by one of our clinicians at The Hallowell Center. During the intake session, we work to understand your unique challenges and concerns and create a detailed history – including educational, work and relationship experiences, along with a history of individual health, family history, past treatment and developmental history. After listening to and evaluating all of this background information, the clinician may, in some instances, be able to provide a preliminary assessment right away and recommend a customized treatment plan. In other instances, however, the clinician may determine that additional testing is required in order to complete the evaluation process.

The Hallowell Center offers a wide range of evaluations, including full neuropsychological evaluations – considered the “gold standard” in comprehensive assessment of cognitive and behavioral functioning.

Payment and Insurance

Cancellation Policy
 
To best serve the many patients who come through our doors, we adhere to  strict cancellation policies
 
New Patient Evaluations: 
All new patients much give a 48 for cancellation notice, otherwise you will be charged 1/2 of the appointment fee.
Ongoing Appointments
Appointments must be cancelled no later than 10:00 am the business day prior to an appointment (for Monday appointments by 10:00 am on Friday). Appointments cancelled after the deadline will be billed at the full rate of the appointment.
Neuropsychological Testing
A scheduled neuropsychological testing must be cancelled at least one week before the testing is scheduled. One half of the testing fee is charged one week before the testing. If you give less than a weeks notice to cancel you will lose the deposit.

The Hallowell Centers do not accept insurance, Medicare or Medicaid. However, we will prepare an itemized bill with all the relevant information for you to submit to your insurance company in the event that your policy provides for some sort of reimbursement. We encourage you to contact your insurance company directly to determine details of coverage and reimbursement.

The Hallowell Centers accept cash, checks and credit cards (Visa, MasterCard, American Express, Discover). Payment is due at time of service.

Scheduling Appointments

As a general rule, The Hallowell Centers do not accept walk-ins. However, cancellations occur, and occasionally there are same-day availabilities for appointments. You can call the center you’d like to visit to check availability and we will do our best to accommodate your needs.

Hours of Operation

Confidentiality Policy

The Hallowell Centers are committed to providing the highest level of security for our patient records. All treatment sessions and test results are highly confidential. No records or results are released to any third party without prior written consent from the patient.

Prescription Refills

In order to ensure the highest quality of care, individuals receiving prescriptions from our medical staff need to have an in-person visit with a doctor or nurse at least once every 3-months. Requests for prescription refills are generally processed within a week and are eprescribed into the patient’s preferential pharmacy. If it has been more than 3-months since your last check-in, your prescription refill may be delayed.